Right of Withdrawal
Last updated: 24 June 2026
Consumers are entitled to a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which the contract was concluded.
To exercise your right of withdrawal, you must inform us
The American Dream – US Visa Service GmbH Danckelmannstr. 9 14059 Berlin Germany Phone: +49 (0)30 398 20 40-00 Email: kontakt@usvisaservice.de
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
If you requested that the provision of services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Premature expiry of the right of withdrawal
In the case of a contract for the provision of services, the right of withdrawal expires if we have provided the service in full and only started to perform the service after you gave your express consent and at the same time confirmed your awareness that you would lose your right of withdrawal once the contract had been fully performed by us.
In the case of a contract for the supply of digital content not on a tangible medium, the right of withdrawal expires if we have begun to perform the contract after you expressly agreed that we should begin performance before the end of the withdrawal period and you confirmed your awareness that, by giving your consent, you lose your right of withdrawal once performance has begun.
Model withdrawal form
If you wish to withdraw from the contract, please complete this form and return it.
To: The American Dream – US Visa Service GmbH Danckelmannstr. 9, 14059 Berlin, Germany Email: kontakt@usvisaservice.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
— Ordered on (*) / received on (*): _______________________ — Name of consumer(s): _______________________ — Address of consumer(s): _______________________ — Order/reference number (if available): _______________________ — Date: _______________________ — Signature of consumer(s) (only if this form is notified on paper): _______________________
(*) Delete as appropriate.