In the customer portal your travellers, HR contacts and travel leads work on every application with your personal consultant: tasks, questionnaires, documents, appointments and messages. Available any time, on smartphones too.
You place the order in person, just as before. Your consultant creates the cases and invites everyone involved to the customer portal. From then on, collaboration happens in one place instead of email chains and phone calls.
Three clearly separated roles. Everyone sees exactly what they need for their part.
Places the order and coordinates the visa applications of several travellers within the company.
The traveller. They work on their own application in the customer portal.
Manages the case and is your permanent contact, from the order to the appointment.
This is how a visa application works with the customer portal. Click through the six steps.
You commission us as usual by email, phone or in a meeting, whether as the HR department, as a travel lead or as the traveller. Together we clarify which visa fits and who is involved in the application.
Tip for corporate clients: Planning an assignment or an investor visa such as L-1 or E-2? Then we first discuss requirements and timeline.
Your consultant creates a separate case for each traveller, with all steps required for this visa. Then they invite everyone involved: the travellers and, if you wish, HR contacts and travel leads. Each person receives a personal email and sets their own password.
Tip for corporate clients: Simply tell us who in your company should keep track. We invite them as travel leads to the relevant cases.
After the first login, travellers immediately see where they stand: progress, the next task, the next appointment and their personal contact. Travel leads see all supervised cases in one list in their own portal.
The task list guides through the application: confirm details, give consents, upload files and complete multi-page questionnaires, e.g. for the DS-160 online application. The portal saves drafts automatically, so you can pause at any time and continue later.
Tip for corporate clients: Steps for the company, such as an employer letter, are assigned directly to the travel lead. So every side knows what to contribute.
Documents no longer end up in inboxes but directly in the case: by drag and drop on the computer or with the phone camera. Separate folders for travellers and travel lead ensure that everyone only sees what is meant for them.
Clarify questions right on the case, in conversations by topic with freely selectable participants. The portal tells you when it’s your turn and bundles emails per case. Consulate appointments are shown with date, time and address.
Tip for corporate clients: Everyone sets in their own profile how often emails arrive. Several updates on one case are bundled into a single email.
You commission us as usual by email, phone or in a meeting, whether as the HR department, as a travel lead or as the traveller. Together we clarify which visa fits and who is involved in the application.
Tip for corporate clients: Planning an assignment or an investor visa such as L-1 or E-2? Then we first discuss requirements and timeline.
Screens simplified. Names, company and dates are examples.
Get in touchThe customer portal saves everyone work: your travellers, your HR team and us. Especially when several colleagues travel at the same time.
No email chains and no calls to ask for updates. Everyone immediately sees what to do next.
Progress, open steps and appointments of every case, live, for travellers, HR and travel leads alike.
Passports and contracts don’t end up in inboxes but in protected folders, with data stored in Frankfurt.
Your permanent consultant manages the case and can be reached by message right on the case.
What used to run through many channels is now bundled in one place.
Everything comes together in the customer portal: tasks, questionnaires, documents, appointments and messages. Choose your perspective.
The “My application” home page shows travellers at a glance where they stand and what to do next.
Checklists, consents and multi-page questionnaires, e.g. for the DS-160. Drafts are saved automatically.
Drag and drop: PDF, photos or Office files up to 25 MB, stored securely in your case folder.
Conversations by topic with your consultant. New messages appear instantly, including image attachments.
The portal reports new messages, documents and when it’s your turn, optionally by email as well.
Switch the interface with one click, ideal for international teams.
A guide in plain language and a ticket system for your questions.
The travel lead portal bundles the cases you supervise within the company. No spreadsheets and no phone calls to ask for updates.
Many travellers? Filter the list by responsible consultant or visa type.
A case’s tasks as a print-ready A4 checklist, optionally with travel lead steps only.
Topics with freely selectable recipients: travellers, consultant and travel lead at one table.
Store company documents such as invitation letters or employer confirmations in the case’s travel lead folder.
Complete tasks and questionnaires for your travellers, e.g. for trainees or groups.
Appointment overview and traveller status including visa expiry dates, exportable for further use.
On smartphones, applicants automatically get a mobile view. It can be added to the home screen like an app, without installing anything from an app store.
Already invited? Go to customer portal
Passports, employment contracts, personal details: visa applications contain confidential information. The customer portal is built accordingly.
Database and document storage are located in a data centre in Frankfurt am Main.
All data travels exclusively over encrypted HTTPS connections.
Everyone only sees the cases they are involved in. The database itself enforces this, not just the interface.
Documents are kept in private storage and are only accessible via time-limited links.
Optionally, a second factor via authenticator app or email code protects the account. The portal rejects passwords known from data breaches.
Every night an encrypted, automatically verified backup of all data and documents is created.
Your question isn’t listed? Get in touch, we are happy to help.
Get in touchIn person, as usual: by email, phone or in a meeting with your consultant. This can be the HR department, a travel lead or the traveller. Your consultant then creates the cases and invites everyone involved to the customer portal.
No. The customer portal runs in the browser; on smartphones it can be added to the home screen like an app. Your consultant sets up cases, tasks and access.
Every traveller receives a personal email invitation from us, sets their own password and then sees their application with all tasks.
Tell us who should have access. We invite them as travel leads to the relevant cases. With one login they see all cases they are assigned to.
Travel leads only see the cases they are assigned to: next tasks, progress, appointments and shared messages. They only see the travellers’ document folder if this has been explicitly granted.
Yes, we can enable this on request, e.g. for trainees or groups. The travel lead can then fill in tasks and questionnaires on their behalf.
The portal reports new messages, new documents and when one of your steps is due. Optionally you also get an email; several updates on one case are bundled.
Yes. Applicants automatically get a mobile view on smartphones. Documents can be photographed and uploaded directly with the camera.
Yes. The interface can be switched between German and English at any time, ideal for international teams.
Yes. If an ongoing case needs an extra service, such as priority processing, your consultant sends you a personal offer. After payment the service is added directly to the existing case.
Database and documents are located in a data centre in Frankfurt am Main. Access is strictly controlled by roles and permissions, and an encrypted backup is created every night.
Get in touch: we discuss your needs, create the first cases and invite your travellers, HR contacts and travel leads to the customer portal.
Important: we are a private service provider, not a government body. Decisions on visas and ESTA are made solely by the responsible US authorities. No one can guarantee approval.
